Subway Tullamore

I don't usually write reviews about establishments unless my experience has been exceptionally positive, but on this occasion I feel like I must give my opinion for the opposite reason.

I brought my 3 young kids here one Sunday as they much prefer the food here compared to other fast food restaurants in the town. When we arrived, the place was packed with young teenagers, so we decided to leave and come back in half an hour.

When we returned, some of the crowd had left but it was still pretty busy. We ordered our food and the guy behind the counter was polite and professional, and got our food together without much fuss, even while trying to juggle food prep and manning the till. This is a common theme here which makes the service painfully slow. Certainly not fast food.

Once we got our food, it was time to find a table. There were 3 available, one filthier that the next. Covered in sweet wrappers, spilled drinks and food packaging from a nearby chipper.

We made do with the table we had as it was clear that the guy behind the counter was having a hard enough time serving food without also taking on cleaning duties. We ate our food, and had to put up with a large group of 10-13 year old's shouting and swearing and explaining to each other about various adult content they had seen on the internet. All the while, running to and from the local chipper and bringing food back to Subway to eat it and leave chips, curry and wrappers all over the table.

Clearly this group should have been moved on, but with only one member of staff working (another guy came in during our visit but disappeared into the back room without even asking the guy at the counter if he needed any help) and clearly overworked at that, I did not expect him to have to deal with the situation. We ate our food in a hurry and had to leave, as even my kids were disgusted at the behaviour of the others in the restaurant.

The last few times i have come here, my experiences have been worse and worse and I think, on this occasion, it may be my last visit. The restaurant is chronically understaffed and it is having a huge effect on its customers.

The service is very good. There's a Ukrainian woman working there, and I could easily order and consult with her about food, and the food is generally excellent.

Ordered chicken and ham, got chicken tikka. Ordered coffee, machine broke. So no comments.
Location is excellent, place spacious enough, standard Subway I like so much. Food good quality, prices bit up from last Subway visit.